Privacy Policy

1. Who We Are (Data Fiduciary)

The entity responsible for processing your personal data ("Data Fiduciary") is:

2. Personal Data We Collect

We collect only the minimum personal data necessary to provide and support our dental technology products and website services:

A. Warranty Registration Information

When you register a warranty for an Ohmistry or Smilance device, we collect:

• Full Name: To record the authorized product owner.
• Email Address: To send your confirmation, warranty ID, and service correspondence.
• Phone Number: For essential service notifications and logistics coordination.
• Store / Purchase Location: To verify authorized distribution channels.
• Product Serial Number: Unique identifier on the device to activate authentic coverage.
• Purchase Date: To calculate the 1-Year Limited Warranty validity period.

B. Warranty Claim & Customer Support Information

When you file a warranty claim or request service assistance:

• Warranty ID and/or Serial Number: To look up your verified product record.
• Contact Information: Full name, phone number, and email.
• Description of Issue: Your account of the defect or malfunction to enable technical assessment.
• Purchase Proof / Invoice: Requested where invoice validation is necessary.

C. General Inquiries & Contact Information

When you reach out through our contact form or via email, we collect your name, email address, and message content.

D. Website Usage & Analytics

If you consent to optional website usage measurement, non-identifiable usage information (such as page visits, device type, approximate geographic region) is collected. We strictly enforce that customer names, emails, phone numbers, serial numbers, and claim details are never transmitted to analytics.

3. Purpose and Legal Grounds for Processing

We process personal data for specific, lawful purposes in accordance with the DPDP Act, 2023:

4. No Bundled Consent for Marketing

Warranty registration and customer support are never conditioned on consenting to marketing or unsolicited sales messages. Your warranty registration details are strictly utilized for warranty and product service purposes.

5. How We Protect and Store Personal Data

We implement reasonable technical and organizational security safeguards in line with Section 8(5) of the DPDP Act:

• Encrypted Transmission: All data transmitted to and from ohmistry.in is encrypted using Transport Layer Security (HTTPS/TLS).
• Restricted Access: Access to warranty and customer service records is restricted to authorized personnel who need the data to resolve claims.
• Secure Backend Infrastructure: Warranty and claim entries are processed via secure serverless microservices protected by enterprise infrastructure controls.

6. Data Retention Practices

We retain personal data only for as long as necessary to fulfill the purpose for which it was collected:

• Warranty Records: Retained for the 1-year product warranty period plus statutory periods for dispute resolution under Indian law.
• Claim Records: Retained for 2 years following claim resolution for quality assurance and audit purposes.
• Contact Inquiries: Retained for up to 12 months from the resolution of the inquiry.

7. Your Rights Under the DPDP Act, 2023

As a Data Principal under the Digital Personal Data Protection Act, you possess the statutory rights to access summaries of personal data being processed, request correction or erasure, raise grievances, nominate a representative, and withdraw consent where applicable.

8. How to Contact Us & Grievance Redressal